Workarounds in Business Processes: A Goal-Based Analysis

Nesi Outmazgin; Pnina Soffer; Irit Hadar

doi:10.1007/978-3-030-49435-3_23

Workarounds in Business Processes: A Goal-Based Analysis

Nesi Outmazgin, Pnina Soffer, Irit Hadar

Department of Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Workarounds in business processes and information systems (IS) have attracted research attention in recent years. Deviating from official processes, workarounds are goal-driven adaptations. Understanding the underlying problems or perceived barriers that motivate workarounds is essential for suggesting appropriate solutions which would lead to process and IS improvement. The premise taken in this paper is that workarounds are often motivated by misalignments between organizational goals, goals of local-units and actors, and the business process that should realize these goals. With this premise, we propose an i*-based analysis for identifying such misalignments that are associated to workarounds. We report an industrial case study that demonstrates the analysis and associates workarounds with the underlying misalignments. Improvement recommendations that were made following the analysis have been accepted by the organization and are currently being implemented.

Original language	English
Title of host publication	Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings
Editors	Schahram Dustdar, Eric Yu, Vik Pant, Camille Salinesi, Dominique Rieu
Publisher	Springer
Pages	368-383
Number of pages	16
ISBN (Print)	9783030494346
DOIs	https://doi.org/10.1007/978-3-030-49435-3_23
State	Published - 2020
Event	32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020 - Grenoble, France Duration: 8 Jun 2020 → 12 Jun 2020

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12127 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020
Country/Territory	France
City	Grenoble
Period	8/06/20 → 12/06/20

Bibliographical note

Publisher Copyright:
© Springer Nature Switzerland AG 2020.

Keywords

Business process workarounds
Case study
Goal misalignment analysis
I*
Improvement opportunities

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-030-49435-3_23

Cite this

Outmazgin, N., Soffer, P., & Hadar, I. (2020). Workarounds in Business Processes: A Goal-Based Analysis. In S. Dustdar, E. Yu, V. Pant, C. Salinesi, & D. Rieu (Eds.), Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings (pp. 368-383). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12127 LNCS). Springer. https://doi.org/10.1007/978-3-030-49435-3_23

Outmazgin, Nesi ; Soffer, Pnina ; Hadar, Irit. / Workarounds in Business Processes : A Goal-Based Analysis. Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings. editor / Schahram Dustdar ; Eric Yu ; Vik Pant ; Camille Salinesi ; Dominique Rieu. Springer, 2020. pp. 368-383 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{1c62585b8204479da9264e0253ea6505,

title = "Workarounds in Business Processes: A Goal-Based Analysis",

abstract = "Workarounds in business processes and information systems (IS) have attracted research attention in recent years. Deviating from official processes, workarounds are goal-driven adaptations. Understanding the underlying problems or perceived barriers that motivate workarounds is essential for suggesting appropriate solutions which would lead to process and IS improvement. The premise taken in this paper is that workarounds are often motivated by misalignments between organizational goals, goals of local-units and actors, and the business process that should realize these goals. With this premise, we propose an i*-based analysis for identifying such misalignments that are associated to workarounds. We report an industrial case study that demonstrates the analysis and associates workarounds with the underlying misalignments. Improvement recommendations that were made following the analysis have been accepted by the organization and are currently being implemented.",

keywords = "Business process workarounds, Case study, Goal misalignment analysis, I*, Improvement opportunities",

author = "Nesi Outmazgin and Pnina Soffer and Irit Hadar",

note = "Publisher Copyright: {\textcopyright} Springer Nature Switzerland AG 2020.; 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020 ; Conference date: 08-06-2020 Through 12-06-2020",

year = "2020",

doi = "10.1007/978-3-030-49435-3_23",

language = "English",

isbn = "9783030494346",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

publisher = "Springer",

pages = "368--383",

editor = "Schahram Dustdar and Eric Yu and Vik Pant and Camille Salinesi and Dominique Rieu",

booktitle = "Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings",

address = "Netherlands",

}

Outmazgin, N, Soffer, P & Hadar, I 2020, Workarounds in Business Processes: A Goal-Based Analysis. in S Dustdar, E Yu, V Pant, C Salinesi & D Rieu (eds), Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12127 LNCS, Springer, pp. 368-383, 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020, Grenoble, France, 8/06/20. https://doi.org/10.1007/978-3-030-49435-3_23

Workarounds in Business Processes: A Goal-Based Analysis. / Outmazgin, Nesi; Soffer, Pnina ; Hadar, Irit.
Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings. ed. / Schahram Dustdar; Eric Yu; Vik Pant; Camille Salinesi; Dominique Rieu. Springer, 2020. p. 368-383 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12127 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Workarounds in Business Processes

T2 - 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020

AU - Outmazgin, Nesi

AU - Soffer, Pnina

AU - Hadar, Irit

N1 - Publisher Copyright: © Springer Nature Switzerland AG 2020.

PY - 2020

Y1 - 2020

N2 - Workarounds in business processes and information systems (IS) have attracted research attention in recent years. Deviating from official processes, workarounds are goal-driven adaptations. Understanding the underlying problems or perceived barriers that motivate workarounds is essential for suggesting appropriate solutions which would lead to process and IS improvement. The premise taken in this paper is that workarounds are often motivated by misalignments between organizational goals, goals of local-units and actors, and the business process that should realize these goals. With this premise, we propose an i*-based analysis for identifying such misalignments that are associated to workarounds. We report an industrial case study that demonstrates the analysis and associates workarounds with the underlying misalignments. Improvement recommendations that were made following the analysis have been accepted by the organization and are currently being implemented.

AB - Workarounds in business processes and information systems (IS) have attracted research attention in recent years. Deviating from official processes, workarounds are goal-driven adaptations. Understanding the underlying problems or perceived barriers that motivate workarounds is essential for suggesting appropriate solutions which would lead to process and IS improvement. The premise taken in this paper is that workarounds are often motivated by misalignments between organizational goals, goals of local-units and actors, and the business process that should realize these goals. With this premise, we propose an i*-based analysis for identifying such misalignments that are associated to workarounds. We report an industrial case study that demonstrates the analysis and associates workarounds with the underlying misalignments. Improvement recommendations that were made following the analysis have been accepted by the organization and are currently being implemented.

KW - Business process workarounds

KW - Case study

KW - Goal misalignment analysis

KW - I

KW - Improvement opportunities

UR - http://www.scopus.com/inward/record.url?scp=85086227798&partnerID=8YFLogxK

U2 - 10.1007/978-3-030-49435-3_23

DO - 10.1007/978-3-030-49435-3_23

M3 - Conference contribution

AN - SCOPUS:85086227798

SN - 9783030494346

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 368

EP - 383

BT - Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings

A2 - Dustdar, Schahram

A2 - Yu, Eric

A2 - Pant, Vik

A2 - Salinesi, Camille

A2 - Rieu, Dominique

PB - Springer

Y2 - 8 June 2020 through 12 June 2020

ER -

Outmazgin N, Soffer P , Hadar I. Workarounds in Business Processes: A Goal-Based Analysis. In Dustdar S, Yu E, Pant V, Salinesi C, Rieu D, editors, Advanced Information Systems Engineering - 32nd International Conference, CAiSE 2020, Proceedings. Springer. 2020. p. 368-383. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-49435-3_23

Workarounds in Business Processes: A Goal-Based Analysis

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this