Does feedback contribute to collaboration? As in most open participation and contribution platforms, churn is an issue. The highest churn and dropout rates follow the initial posting of a single answer. According to feedback theories, contributors are sensitive to feedback. Votes and comments are common feedback mechanisms in such platforms. Prior studies on the effect of these mechanisms in different platforms have produced conflicting results. This study reports a longitudinal analysis of the feedback effect on newcomer answer provider retention in five Stack Exchange communities, including over a million users and their answers. We find that feedback in the form of votes and comments provided to the first answer is strongly correlated with newcomer retention. Thus, interaction is valuable. The findings have implications for the design of Q&A websites and for testing the theory of feedback arrangements' impact on persistence.
|Title of host publication||Proceedings of the 52nd Annual Hawaii International Conference on System Sciences, HICSS 2019|
|Editors||Tung X. Bui|
|Publisher||IEEE Computer Society|
|Number of pages||11|
|State||Published - 2019|
|Event||52nd Annual Hawaii International Conference on System Sciences, HICSS 2019 - Maui, United States|
Duration: 8 Jan 2019 → 11 Jan 2019
|Name||Proceedings of the Annual Hawaii International Conference on System Sciences|
|Conference||52nd Annual Hawaii International Conference on System Sciences, HICSS 2019|
|Period||8/01/19 → 11/01/19|
Bibliographical noteFunding Information:
We are grateful to the LINKS Center of Excellence for Learning in a Networked Society and the Center for Internet Research, University of Haifa for support of this study.
© 2019 IEEE Computer Society. All rights reserved.
ASJC Scopus subject areas
- Engineering (all)