Visualizing reviews summaries as a tool for restaurants recommendation

Yaakov Danone, Tsvi Kuflik, Osnat Mokryn

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Online customers' opinions about products and services, in the form of reviews, are a major part of today's web culture. However, customers, when looking for a product or service, do not have the time or the desire to read even a small part of the available product reviews (which themselves may be lengthy and not easy to read). Moreover, they often would like to examine reviews of similar products, and get a comprehensive picture of how different aspects of these products compare. In this work, by introducing a generic framework for analyzing and presenting a visual summary based on comparative sentences extracted from customer reviews, we offer the user an easy and intuitive understanding of the differences between a set of products. The contribution of this study is twofold: First, it focuses on reviews of intangible services (using the restaurant domain as a case study), unlike most of the related studies that consider physical products. Second, it combines state-of-theart text analysis techniques with an intuitive visualization into an easy to use prototype to visualize summarized service comparisons to the users. The system's usefulness and intuitiveness were confirmed in multiple user studies.

Original languageEnglish
Title of host publicationIUI 2018 - Proceedings of the 23rd International Conference on Intelligent User Interfaces
PublisherAssociation for Computing Machinery
Number of pages10
ISBN (Electronic)9781450349451
StatePublished - 5 Mar 2018
Event23rd ACM International Conference on Intelligent User Interfaces, IUI 2018 - Tokyo, Japan
Duration: 7 Mar 201811 Mar 2018

Publication series

NameInternational Conference on Intelligent User Interfaces, Proceedings IUI


Conference23rd ACM International Conference on Intelligent User Interfaces, IUI 2018

Bibliographical note

Publisher Copyright:
© 2018 Association for Computing Machinery.


  • Information visualization
  • Reviews summarization
  • Visualizing comparisons

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction


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