Abstract
The use of routine outcome measurement (ROM) to assess service effectiveness has been on the rise in mental health settings. However, there is a scarcity of information on the use of ROM data to provide feedback to teams of service providers. In this paper we review the existing literature to identify the principles that can guide the use of ROM data as feedback with the aim to improve quality of service provision in mental health settings. We present a pilot trial of 12 agencies participating in group feedback sessions. The guiding principles and core processes, the procedure and implementation in a pilot trial, lessons learned and future directions are discussed. Based on this experience we conclude that using ROM to implement group feedback among mental health stakeholders is feasible and can generate discussions and directions for improvement.
Original language | English |
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Pages (from-to) | 1022-1032 |
Number of pages | 11 |
Journal | Community Mental Health Journal |
Volume | 52 |
Issue number | 8 |
DOIs | |
State | Published - 1 Nov 2016 |
Bibliographical note
Publisher Copyright:© 2016, Springer Science+Business Media New York.
Keywords
- Feedback to mental health service agencies
- Mental health
- Rehabilitation services
- Routine outcome measures
ASJC Scopus subject areas
- Health(social science)
- Public Health, Environmental and Occupational Health
- Psychiatry and Mental health