Using Routine Outcome Measures to Provide Feedback at the Service Agency Level

David Roe, Liron Lapid, Vered Baloush-Kleinman, Paula Garber-Epstein, Miriam Isolde Gornemann, Marc Gelkopf

Research output: Contribution to journalArticlepeer-review


The use of routine outcome measurement (ROM) to assess service effectiveness has been on the rise in mental health settings. However, there is a scarcity of information on the use of ROM data to provide feedback to teams of service providers. In this paper we review the existing literature to identify the principles that can guide the use of ROM data as feedback with the aim to improve quality of service provision in mental health settings. We present a pilot trial of 12 agencies participating in group feedback sessions. The guiding principles and core processes, the procedure and implementation in a pilot trial, lessons learned and future directions are discussed. Based on this experience we conclude that using ROM to implement group feedback among mental health stakeholders is feasible and can generate discussions and directions for improvement.

Original languageEnglish
Pages (from-to)1022-1032
Number of pages11
JournalCommunity Mental Health Journal
Issue number8
StatePublished - 1 Nov 2016

Bibliographical note

Publisher Copyright:
© 2016, Springer Science+Business Media New York.


  • Feedback to mental health service agencies
  • Mental health
  • Rehabilitation services
  • Routine outcome measures

ASJC Scopus subject areas

  • Health(social science)
  • Public Health, Environmental and Occupational Health
  • Psychiatry and Mental health


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