Trust, participation and performance: The case of the Israeli National Insurance Institute

Shlomo Mizrahi; Eran Vigoda-Gadot; Nissim Cohen

doi:10.1080/14719030902817949

Trust, participation and performance: The case of the Israeli National Insurance Institute

School of Political Sciences

Research output: Contribution to journal › Article › peer-review

Abstract

This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.

Original language	English
Pages (from-to)	99-126
Number of pages	28
Journal	Public Management Review
Volume	12
Issue number	1
DOIs	https://doi.org/10.1080/14719030902817949
State	Published - Jan 2010

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Alternative politics
Participation in decision making
Social security organization
Trust

ASJC Scopus subject areas

Public Administration

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10.1080/14719030902817949

Cite this

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abstract = "This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.",

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AB - This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture.

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KW - Social security organization

KW - Trust

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Trust, participation and performance: The case of the Israeli National Insurance Institute

Abstract

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

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