Trust me: A scale for measuring manager-employee trust

Shay S. Tzafrir, Simon L. Dolan

Research output: Contribution to journalArticlepeer-review


This study investigates the conceptual and psychometric properties of trust in organizations. Critical review of recent literature led to the conclusion that there is no single agreed upon definition of trust and that controversy exists as to its construct validity. We present empirical results based on a complex procedure for scale development, which includes a design made up of four separate stages of research. The construct of trust in employment relationships was ultimately refined to entail three dimensions: harmony, reliability, and concern (HRC). The final results of this study led to the development of a standardized 16-item instrument that can be used to measure trust in the context of employment relationships. Evidence of the scale’s reliability, factor structure, and validity is also presented.

Original languageEnglish
Pages (from-to)115-132
Number of pages18
JournalManagement Research
Issue number2
StatePublished - 2004

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management


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