Abstract
This study examined the concept of cognitive overqualification, the possession of a higher level of cognitive ability than is required for a given job. Among 156 US based customer service representatives, cognitive overqualification was found to be associated with job dissatisfaction, but was only weakly related to measures of job and training performance. The results of this study provide support for the common practice among personnel managers to reject overqualified job applicants, as these individuals may be more likely to develop negative job attitudes, although not necessarily in anticipation of their poorer job performance.
Original language | English |
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Pages (from-to) | 346-355 |
Number of pages | 10 |
Journal | International Journal of Human Resource Management |
Volume | 19 |
Issue number | 2 |
DOIs | |
State | Published - Feb 2008 |
Keywords
- Cognitive ability
- Overqualification
- Performance
- Satisfaction
ASJC Scopus subject areas
- Strategy and Management
- Organizational Behavior and Human Resource Management
- Management of Technology and Innovation