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The toll of service climate on employees: an emotional labor perspective
Tal Katz-Navon
,
Dana R. Vashdi
, Eitan Naveh
School of Political Sciences
Research output
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Article
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peer-review
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Dive into the research topics of 'The toll of service climate on employees: an emotional labor perspective'. Together they form a unique fingerprint.
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Keyphrases
Emotional Labor
100%
Service Climate
100%
Emotional Labor Strategies
62%
Skill Abilities
50%
Service Employees
50%
Knowledge Skills
50%
Service Knowledge
37%
Organizational Outcomes
12%
Design Methodology
12%
Training Program
12%
Rethink
12%
Service Encounter
12%
Paper Point
12%
Emotional Display Rules
12%
Employee Outcomes
12%
Service Performance
12%
Limited Service
12%
Customer Outcomes
12%
Employee Well-being
12%
Development Program
12%
Hotel Chains
12%
Organizational Expectations
12%
Luxury Hotels
12%
Employee Service
12%
Social Sciences
Emotional Labor
100%
Emotions
33%
Development Programmes
16%
Employee Well-Being
16%
Luxuries
16%
Design Methodology
16%
Psychology
Emotional Labor
100%