The telephone helpline as social support

Amnon Lazar, Pauline I. Erera

Research output: Contribution to journalArticlepeer-review


This study examines calls to Israel's largest and most utilized helpline, ERAN. Analysis of a sample of calls (N = 10,717) shows that ERAN's helpline is used more often by single than by married persons; that singles are more likely to be seeking social support; and that single callers tend to repeat their calls. Most of the single callers present emotional problems, while married persons divide their calls between emotional and family problems. The needs of single persons for social support and the role of helplines for this population are discussed.

Original languageEnglish
Pages (from-to)89-101
Number of pages13
JournalInternational Social Work
Issue number1
StatePublished - Jan 1998

ASJC Scopus subject areas

  • Sociology and Political Science
  • Social Sciences (miscellaneous)


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