The service providers

Research output: Book/ReportBookpeer-review


The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

Original languageEnglish
PublisherPalgrave Macmillan
Number of pages236
ISBN (Electronic)9780230582675
ISBN (Print)9780230514973
StatePublished - 17 Apr 2008

Bibliographical note

Publisher Copyright:
© Dana Yagil 2008. All rights reserved.

ASJC Scopus subject areas

  • Economics, Econometrics and Finance (all)
  • Business, Management and Accounting (all)


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