The science of emotional intelligence: Current consensus and controversies

Almost from its inception, the emotional intelligence (EI) construct has been an elusive one. After nearly 2 decades of research, there still appears to be little consensus over how EI should be conceptualized or assessed and the efficacy of practical applications in real life settings. This paper aims at providing a snapshot of the state-of-the-art in research involving this newly minted construct. Specifically, in separate sections of this article, we set out to distinguish what is known from what is unknown in relation to three paramount concerns of EI research, i.e., conceptualization, assessment, and applications. In each section, we start by discussing assertions that may be made with some degree of confidence, elucidating what are essentially sources of consensus concerning EI. We move then to discuss sources of controversy; those things for which there is less agreement among EI researchers. We hope that this "straight talk" about the current status of EI research will provide a platform for new research in both basic and applied domains.