The mediating role of burnout on the relationship of emotional intelligence and self-efficacy with ocb and performance

Research output: Contribution to journalArticlepeer-review


Purpose – This study aims to examined the relationship between emotional intelligence (EI), self-efficacy and two outcome variables: in-role performance and organizational citizenship behavior (OCB). The study also examined whether burnout mediates this relationship. The target population included Arab teachers in Israel. Design/methodology/approach – A survey was performed. Usable questionnaires were returned by 221 teachers; therefore, the response rate was 88 per cent. Findings – Hierarchical linear models and mediation analyses showed that EI and self-efficacy are related to OCB, and in-role performance and burnout have a strong and negative relationship with the outcome variables. Mediation analysis using Preacher and Hayes’s (2004, 2008) approach showed that burnout mediates the relationship of EI and self-efficacy with the three outcome variables. Practical implications – The findings emphasize the role of the two personal variables examined here as important determinants of job performance and OCB, and demonstrate the importance of burnout in understanding OCB. Originality/value – This study will contribute to the literature on OCB and work performance by examining the rarely researched relationships between EI and self-efficacy, on the one hand, and betweenOCBand in-role performance, on the other. Further, this study will argue that burnout mediates the relationship between these personal and outcome variables.

Original languageEnglish
Pages (from-to)2-28
Number of pages27
JournalManagement Research Review
Issue number1
StatePublished - 19 Jan 2015

Bibliographical note

Publisher Copyright:
© Emerald Group Publishing Limited.


  • Burnout
  • Emotional intelligence
  • In-role performance
  • Organizational citizenship behavior
  • Self-efficacy
  • Teachers

ASJC Scopus subject areas

  • General Business, Management and Accounting


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