The judicial construction of older consumers' rights: A qualitative case-law analysis

Michal Segal, Sagit Mor, Israel Doron

Research output: Contribution to journalArticlepeer-review


Courts conceptualize and construct the phenomenon of consumer rights violations against older people in different ways. This qualitative analysis of court decisions explores the meanings that Israeli courts have attributed to the fact that the victim was an older consumer. Specific objectives include determining whether existing consumer protections for older consumers are effective, how the relevant provisions of consumer protection law are expressed in application of case law, and how courts structure the issue in their rulings. Analysis has revealed a tension between two judicial approaches: assumption of older consumers as inherently vulnerable and meriting special-class protection, versus application of general consumer protection law attending to actual plaintiffs' or defendants' characteristics. Critical reading of the judgments leads to construction and suggestion of a tiered approach to adjudicating consumer protection cases that protects the vulnerable older consumer without falling into a trap of unwarranted ageism.

Original languageEnglish
Pages (from-to)159-180
Number of pages22
JournalCanadian Journal of Law and Society
Issue number1
StatePublished - Apr 2021

Bibliographical note

Funding Information:
This research was supported by a grant from the Neta Erez Family Fund, Israel.

Publisher Copyright:
© The Author(s), 2021. Published by Cambridge University Press on behalf of the Canadian Law and Society Association.


  • Ageism
  • Consumer protection
  • Courts
  • Financial abuse
  • Law and elderly

ASJC Scopus subject areas

  • Sociology and Political Science
  • Law


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