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The effect of customer social status and dissatisfaction on service performance
Dana Yagil
, Hana Medler-Liraz
Department of Human Services
Research output
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peer-review
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Dive into the research topics of 'The effect of customer social status and dissatisfaction on service performance'. Together they form a unique fingerprint.
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Keyphrases
Social Status
100%
Service Performance
100%
Social Dissatisfaction
100%
Customer Dissatisfaction
100%
Negative Impact
66%
Low-rank
66%
High Status
66%
Self-esteem
33%
Organizational Policy
33%
Quality of Service
33%
Retail
33%
Frontline Employees
33%
Service Interactions
33%
Scenario Study
33%
Civility
33%
Telephone Service
33%
Clothing Store
33%
Psychology
Self-Esteem
100%