Tagging model for enhancing knowledge transfer and usage during business process execution

Reuven Karni; Meira Levy

doi:10.1007/978-3-319-15895-2_36

Tagging model for enhancing knowledge transfer and usage during business process execution

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Tagging mechanisms allow users to label content, which mainly resides in Internet resources or Web 2.0 social tools, with descriptive terms (without relying on a controlled vocabulary) for navigation, filtering, search and retrieval. The current paper presents two tagging models. The first combines structured, automatically generated metadata, with manually inserted unstructured tagging labels, to facilitate annotation of content that enhances knowledge transfer and usage; and embeds tagging capabilities within a business process model for activation during execution. The second describes a tagged knowledge cycle that allows process performers to create and tag their knowledge and experiences as the process is carried out, and have it transferred for use by an associated stakeholder. The benefits of the models are discussed in the context of service processes, using an illustrative scenario of an inbound telesales process workflow with embedded Web 2.0. social tools.

Original language	English
Title of host publication	Business Process Management Workshops BPM 2014 International Workshops, Revised Papers
Editors	Fabiana Fournier, Jan Mendling
Publisher	Springer Verlag
Pages	429-439
Number of pages	11
ISBN (Electronic)	9783319158945
DOIs	https://doi.org/10.1007/978-3-319-15895-2_36
State	Published - 2015
Externally published	Yes
Event	International Workshops on Business Process Management Workshops, BPM 2014 - Eindhoven, Netherlands Duration: 7 Sep 2014 → 8 Sep 2014

Publication series

Name	Lecture Notes in Business Information Processing
Volume	202
ISSN (Print)	1865-1348

Conference

Conference	International Workshops on Business Process Management Workshops, BPM 2014
Country/Territory	Netherlands
City	Eindhoven
Period	7/09/14 → 8/09/14

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2015.

Keywords

Business process execution
Business process modelling (BPM)
Knowledge management
Service processes
Tag
Tagging system
Web 2.0

ASJC Scopus subject areas

Management Information Systems
Control and Systems Engineering
Business and International Management
Information Systems
Modeling and Simulation
Information Systems and Management

Access to Document

10.1007/978-3-319-15895-2_36

Cite this

Karni, R., & Levy, M. (2015). Tagging model for enhancing knowledge transfer and usage during business process execution. In F. Fournier, & J. Mendling (Eds.), Business Process Management Workshops BPM 2014 International Workshops, Revised Papers (pp. 429-439). (Lecture Notes in Business Information Processing; Vol. 202). Springer Verlag. https://doi.org/10.1007/978-3-319-15895-2_36

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abstract = "Tagging mechanisms allow users to label content, which mainly resides in Internet resources or Web 2.0 social tools, with descriptive terms (without relying on a controlled vocabulary) for navigation, filtering, search and retrieval. The current paper presents two tagging models. The first combines structured, automatically generated metadata, with manually inserted unstructured tagging labels, to facilitate annotation of content that enhances knowledge transfer and usage; and embeds tagging capabilities within a business process model for activation during execution. The second describes a tagged knowledge cycle that allows process performers to create and tag their knowledge and experiences as the process is carried out, and have it transferred for use by an associated stakeholder. The benefits of the models are discussed in the context of service processes, using an illustrative scenario of an inbound telesales process workflow with embedded Web 2.0. social tools.",

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language = "English",

series = "Lecture Notes in Business Information Processing",

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Karni, R & Levy, M 2015, Tagging model for enhancing knowledge transfer and usage during business process execution. in F Fournier & J Mendling (eds), Business Process Management Workshops BPM 2014 International Workshops, Revised Papers. Lecture Notes in Business Information Processing, vol. 202, Springer Verlag, pp. 429-439, International Workshops on Business Process Management Workshops, BPM 2014, Eindhoven, Netherlands, 7/09/14. https://doi.org/10.1007/978-3-319-15895-2_36

Tagging model for enhancing knowledge transfer and usage during business process execution. / Karni, Reuven; Levy, Meira.
Business Process Management Workshops BPM 2014 International Workshops, Revised Papers. ed. / Fabiana Fournier; Jan Mendling. Springer Verlag, 2015. p. 429-439 (Lecture Notes in Business Information Processing; Vol. 202).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Tagging model for enhancing knowledge transfer and usage during business process execution

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this