Tagging model for enhancing knowledge transfer and usage during business process execution

Reuven Karni, Meira Levy

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Tagging mechanisms allow users to label content, which mainly resides in Internet resources or Web 2.0 social tools, with descriptive terms (without relying on a controlled vocabulary) for navigation, filtering, search and retrieval. The current paper presents two tagging models. The first combines structured, automatically generated metadata, with manually inserted unstructured tagging labels, to facilitate annotation of content that enhances knowledge transfer and usage; and embeds tagging capabilities within a business process model for activation during execution. The second describes a tagged knowledge cycle that allows process performers to create and tag their knowledge and experiences as the process is carried out, and have it transferred for use by an associated stakeholder. The benefits of the models are discussed in the context of service processes, using an illustrative scenario of an inbound telesales process workflow with embedded Web 2.0. social tools.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops BPM 2014 International Workshops, Revised Papers
EditorsFabiana Fournier, Jan Mendling
PublisherSpringer Verlag
Number of pages11
ISBN (Electronic)9783319158945
StatePublished - 2015
Externally publishedYes
EventInternational Workshops on Business Process Management Workshops, BPM 2014 - Eindhoven, Netherlands
Duration: 7 Sep 20148 Sep 2014

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348


ConferenceInternational Workshops on Business Process Management Workshops, BPM 2014

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2015.


  • Business process execution
  • Business process modelling (BPM)
  • Knowledge management
  • Service processes
  • Tag
  • Tagging system
  • Web 2.0

ASJC Scopus subject areas

  • Management Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Information Systems
  • Modeling and Simulation
  • Information Systems and Management


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