Service system approaches

Roberta Ferrario; Nicola Guarino; Romano Trampus; Ken Laskey; Alan Hartman; G. R. Gangadharan

doi:10.1007/978-1-4614-1864-1_4

Service system approaches

Roberta Ferrario
, Nicola Guarino
, Romano Trampus
, Ken Laskey
, Alan Hartman
, G. R. Gangadharan

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

Original language	English
Title of host publication	Conceptual modeling approaches for services science
Publisher	Springer US
Pages	75-109
Number of pages	35
ISBN (Electronic)	9781461418641
ISBN (Print)	9781461418634
DOIs	https://doi.org/10.1007/978-1-4614-1864-1_4
State	Published - 1 Jan 2012
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2012, Springer Science+Business Media New York. All rights reserved.

ASJC Scopus subject areas

General Computer Science

Access to Document

10.1007/978-1-4614-1864-1_4

Cite this

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AB - Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

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Service system approaches

Abstract

Bibliographical note

ASJC Scopus subject areas

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