Service system approaches

Roberta Ferrario, Nicola Guarino, Romano Trampus, Ken Laskey, Alan Hartman, G. R. Gangadharan

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

Original languageEnglish
Title of host publicationConceptual modeling approaches for services science
PublisherSpringer US
Pages75-109
Number of pages35
ISBN (Electronic)9781461418641
ISBN (Print)9781461418634
DOIs
StatePublished - 1 Jan 2012
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2012, Springer Science+Business Media New York. All rights reserved.

ASJC Scopus subject areas

  • Computer Science (all)

Fingerprint

Dive into the research topics of 'Service system approaches'. Together they form a unique fingerprint.

Cite this