Service system approaches

Roberta Ferrario, Nicola Guarino, Romano Trampus, Ken Laskey, Alan Hartman, G. R. Gangadharan

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Over the last several years, services science has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.

Original languageEnglish
Title of host publicationConceptual modeling approaches for services science
PublisherSpringer US
Number of pages35
ISBN (Electronic)9781461418641
ISBN (Print)9781461418634
StatePublished - 1 Jan 2012
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2012, Springer Science+Business Media New York. All rights reserved.

ASJC Scopus subject areas

  • General Computer Science


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