@inbook{7b2d74e4b3e040e587d64e926ce4efb7,
title = "Rethinking organizational citizenship behavior in service organizations: Its nature and conceptualization",
author = "Anit Somech and Anat Drach-Zahavy",
year = "2018",
doi = "10.1093/oxfordhb/9780190219000.013.32",
language = "אנגלית",
pages = "527--541",
editor = "Podsakoff, \{P. M.\} and MacKenzie, \{S. B.\} and Podsakoff, \{N. P.\}",
booktitle = "The Oxford handbook of organizational citizenship behavior",
publisher = "Oxford University Press",
address = "ארצות הברית",
}