Rejection rules in the M/G/1 queue

We consider a M/G/1 queue modified such that an arriving customer may be totally or partially rejected depending on a r.v. (the barricade) describing his impatience and on the state of the system. Three main variants of this scheme are studied. The steady-state distribution is expressed in terms of Volterra equations and the relation to storage processes, dams and queues with state-dependent Poisson arrival rate is discussed. For exponential service times, we further find the busy period Laplace transform in the case of a deterministic barricade, whereas for exponential barricade it is shown by a coupling argument that the busy period can be identified with a first passage time in an associated birth-death process.