Public Servants' Trust in Citizens: An Extension of Theory and an Empirical Examination with Structural Equation Modeling (SEM)

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Abstract

This study examined trust that public servants have in citizens. We build on the reciprocal nature of trust and applied Structural Equation Modeling (SEM) to test both the antecedents to public servants' trust in citizens (e. g., job satisfaction, organizational commitment, organizational politics, public sector motivation and generalized trust) and several of its potential outcomes (exit, voice, loyalty, neglect and cynicism) among Israeli civic servants. A revised and improved model found that organizational politics and generalized trust are the strongest predictors of public servants' trust in citizens and that exit intention is its major outcome. Implications and suggestions for future studies are presented.

Original languageEnglish
Pages (from-to)383-399
Number of pages17
JournalPublic Organization Review
Volume12
Issue number4
DOIs
StatePublished - Dec 2012

Keywords

  • Citizens
  • Commitment
  • Politics
  • Public servants
  • SEM
  • Satisfaction
  • Service
  • Trust

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Law

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