Public Health Nurses in Israel: A Case Study on a Quality Improvement Project of Nurse's Work Life

Ilya Kagan, Sara Shachaf, Zofia Rapaport, Tzipi Livne, Batya Madjar

Research output: Contribution to journalArticlepeer-review

Abstract

Public health nurses (PHNs) working in Well Baby Clinic in Israel's Haifa district were voicing great distress to inspectors—the impossibility of meeting their workload, feeling overwhelmed, poor physical, and technological conditions. They were feeling tired and frustrated and burn-out was rising. The district's nursing management took the decision, together with Tel Aviv University's nursing research unit, to conduct a quality improvement project based on issues that arose from meetings with focus groups on the nurses’ difficulties. This paper is a case study of a quality improvement project targeting nurses daily working life. One of its chief contributions is as a study of meeting PHNs’ frustration by integrating focus groups and round-table brainstorming (involving nurses, clinic managers and nursing inspectors) in order to identify targets for practical intervention. This strategy has been very successful. It has provided the district's nursing management a battery of forcefully argued and realistically grounded proposals for making the work of Well Baby clinics more relevant to their communities and giving nurses (a) the conditions to meet their assignments and (b) greater professional self-respect.

Original languageEnglish
Pages (from-to)78-86
Number of pages9
JournalPublic Health Nursing
Volume34
Issue number1
DOIs
StatePublished - 1 Jan 2017

Bibliographical note

Publisher Copyright:
© 2016 Wiley Periodicals, Inc.

Keywords

  • case study
  • conditions of work
  • public health
  • public health nurses
  • Well Baby clinics

ASJC Scopus subject areas

  • General Nursing
  • Public Health, Environmental and Occupational Health

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