Abstract
Firms developing software - and in particular, video game producers - seek to leverage the community of users/developers in enhancing product offering and increasing sales. Despite the practical importance of this phenomena, to date little research has investigated the actual value such communities add aside from few qualitative case studies of successful synergies between commercial enterprises and open-source communities. The objective of this study is to try and quantitatively assess the effectiveness of firms' efforts to increase sales of their product through inducing community's co-creation activity. Our empirical investigation focuses on producers of video games and their user/developer 'modding' community. An analysis of 45 games reveals that when firms are successful at engaging the community, the value added by the modding community contributes to an increase in sales of the base product. Implications for research on open innovation and for practitioners are discussed.
Original language | English |
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Title of host publication | CSCW 2017 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing |
Publisher | Association for Computing Machinery |
Pages | 480-490 |
Number of pages | 11 |
ISBN (Electronic) | 9781450343350 |
DOIs | |
State | Published - 25 Feb 2017 |
Event | 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 - Portland, United States Duration: 25 Feb 2017 → 1 Mar 2017 |
Publication series
Name | Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW |
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Conference
Conference | 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 |
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Country/Territory | United States |
City | Portland |
Period | 25/02/17 → 1/03/17 |
Bibliographical note
Publisher Copyright:© 2017 ACM.
Keywords
- Digital culture
- Game development
- Game modding
- Open innovation
- Software development
ASJC Scopus subject areas
- Software
- Computer Networks and Communications
- Human-Computer Interaction