@inproceedings{62a625d1f71d40178a41e5acfcc18751,
title = "Pattern mining in system logs: Opportunities for process improvement",
abstract = "Enterprise systems implementations are often accompanied by changes in the business processes of the organizations in which they take place. However, not all the changes are desirable. In {"}vanilla{"} implementations it is possible that the newly operational business process requires many additional steps as {"}workarounds{"} of the system limitations, and is hence performed in an inefficient manner. Such inefficiencies are reflected in the event log of the system as recurring patterns of log entries. Once identified, they can be resolved over time by modifications to the enterprise system. Addressing this situation, the paper proposes an approach for identifying inefficient workarounds by mining the related patterns in an event log. The paper characterizes such patterns, proposes a mining algorithm, and rules for prioritizing the required process improvements.",
keywords = "Enterprise systems, Event log, Process mining",
author = "Dolev Mezebovsky and Pnina Soffer and Ilan Shimshoni",
year = "2009",
doi = "10.1007/978-3-642-01862-6_14",
language = "English",
isbn = "9783642018619",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "162--173",
booktitle = "Enterprise, Business-Process and Information Systems Modeling - 10th International Workshop, BPMDS 2009, and 14th International Conference, EMMSAD 2009, held at CAiSE 2009, Proceedings",
address = "Germany",
note = "10th International Workshop on Business Process Modeling, Development and Support, BPMDS 2009 - 14th International Conference on Exploring Modeling Methods for SystemsAnalysis and Design, EMMSAD 2009 ; Conference date: 08-06-2009 Through 09-06-2009",
}