Patient-centered care via health information technology: a qualitative study with experts from Israel and the U.S.

Maxim Topaz, Ofrit Bar-Bachar, Hanna Admi, Yaron Denekamp, Eyal Zimlichman

Research output: Contribution to journalArticlepeer-review


Although patient-centered care (PCC) is one of the cornerstones of modern healthcare, the role that health information technology (HIT) plays in supporting PCC remains unclear. In this qualitative study, we interviewed academic and clinical experts from the US and Israel to understand to what extent current HIT systems are supportive of PCC and how PCC should be supported by HIT in the future. A maximum variation sampling approach was used to identify nine experts in both HIT and PCC from clinical and academic settings in Israel and the US. A qualitative descriptive method was used to analyze the interviews and identify major themes. Experts suggested that patient ownership of their disease is a core component of PCC. The majority of the experts agreed that in both Israel and the US, the current situation of PCC implementation is relatively poor. However, HIT should play an important role in making patients owners of their health and treatment and helping providers in delivering better PCC. Central domains of PCC via HIT were providing clear information and support for patients and promoting care that is based on patient values and preferences.

Original languageEnglish
Pages (from-to)217-228
Number of pages12
JournalInformatics for Health and Social Care
Issue number3
StatePublished - Sep 2020
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2019 Taylor & Francis Group, LLC.


  • electronic health record
  • health informatics
  • Patient-centered care
  • qualitative descriptive study
  • quality of care

ASJC Scopus subject areas

  • Health Informatics
  • Nursing (miscellaneous)
  • Health Information Management


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