Organisational trust and performance in different contexts

Mika Vanhala, Shay S. Tzafrir

Research output: Contribution to journalArticlepeer-review


The aim of this study is to shed lights on the impacts of various dimensions of organisational trust on organisational performance in a specific context, comparing the information and communication technologies (ICT) and forest industries with different kinds of employees (i.e., white-collar vs. blue-collar employees). Specifically, we move beyond most prior studies on organisational trust and simultaneously study trust equilibrium pattern of the relationship between interpersonal and impersonal with organisational performance. Our quantitative empirical analysis is based on a two-survey data including respondents within large corporations in ICT (304 respondents) and forest industries (411) in Finland. For the analyses we utilise PLS for structural equation modelling (SEM). The results show the connection of interpersonal trust and impersonal trust to the performance. The results emphasised the role of competence-related dimensions in performance. In addition, we observed some industry-specific peculiarities regarding the effect of both interpersonal and impersonal trust.

Original languageEnglish
Pages (from-to)331-344
Number of pages14
JournalKnowledge and Process Management
Issue number4
StatePublished - 1 Oct 2021
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2021 The Authors. Knowledge and Process Management published by John Wiley & Sons Ltd.

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation


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