TY - GEN
T1 - Not all is gold that glitters response time & satisfaction rates in Yahoo! answers
AU - Rechavi, Amit
AU - Rafaeli, Sheizaf
PY - 2011
Y1 - 2011
N2 - This study investigates two questions concerning question-and-answer sites. We analyzed data from "Yahoo! Answers", including 19 months and over 20 million interactions per month. The first question investigates the differences in response time and in the average number of answers between an asker's ranking of "Best Answer" (BA) and the community's BA. The second question concerns the impact of an explicit network on several implicit network activities. The results imply that askers use response time as a parameter to choose the BA, whereas the community chooses the BA with no regard to Answer Response Time (ART). Another finding implies that if the answerer is not listed in the asker's "explicit network," it might result in longer ranking (award) time and in a slightly decreased number of answer stars (satisfaction-rate indicator). And yet, one result might be surprising. Being a "fan" of the asker implies a long response time to the question. This finding might contradict the intuition that our friends are the first to provide answers to our questions. Several explanations of this result from different research fields are suggested in the discussion.
AB - This study investigates two questions concerning question-and-answer sites. We analyzed data from "Yahoo! Answers", including 19 months and over 20 million interactions per month. The first question investigates the differences in response time and in the average number of answers between an asker's ranking of "Best Answer" (BA) and the community's BA. The second question concerns the impact of an explicit network on several implicit network activities. The results imply that askers use response time as a parameter to choose the BA, whereas the community chooses the BA with no regard to Answer Response Time (ART). Another finding implies that if the answerer is not listed in the asker's "explicit network," it might result in longer ranking (award) time and in a slightly decreased number of answer stars (satisfaction-rate indicator). And yet, one result might be surprising. Being a "fan" of the asker implies a long response time to the question. This finding might contradict the intuition that our friends are the first to provide answers to our questions. Several explanations of this result from different research fields are suggested in the discussion.
KW - Response time
KW - Satisfaction rates
KW - Wisdom of the crowds
KW - Yahoo! answers
UR - http://www.scopus.com/inward/record.url?scp=84856166491&partnerID=8YFLogxK
U2 - 10.1109/PASSAT/SocialCom.2011.67
DO - 10.1109/PASSAT/SocialCom.2011.67
M3 - Conference contribution
AN - SCOPUS:84856166491
SN - 9780769545783
T3 - Proceedings - 2011 IEEE International Conference on Privacy, Security, Risk and Trust and IEEE International Conference on Social Computing, PASSAT/SocialCom 2011
SP - 904
EP - 909
BT - Proceedings - 2011 IEEE International Conference on Privacy, Security, Risk and Trust and IEEE International Conference on Social Computing, PASSAT/SocialCom 2011
T2 - 2011 IEEE International Conference on Privacy, Security, Risk and Trust, PASSAT 2011 and 2011 IEEE International Conference on Social Computing, SocialCom 2011
Y2 - 9 October 2011 through 11 October 2011
ER -