Measuring and reducing the national cost of non-quality

Avner Halevy, Eitan Naveh

Research output: Contribution to journalArticlepeer-review


Management for the cost of non-quality is extended to the national level, together with an extension of the notion of "cost of non-quality". A guided national quality and productivity program may help the nation as a whole, as well as its individual organizations. An initial survey of the national cost of non-quality was conducted in Israel as a first step in creating a national effort to reduce poor-quality costs.

Original languageEnglish
Pages (from-to)1095-1110
Number of pages16
JournalTotal Quality Management
Issue number8
StatePublished - 2000

ASJC Scopus subject areas

  • General Business, Management and Accounting


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