Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution

Gregory M. Rose; Aviv Shoham; Stern Neill; Ayalla Ruvio

doi:10.1016/j.jbusres.2006.11.007

Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution

Gregory M. Rose, Aviv Shoham, Stern Neill, Ayalla Ruvio

School Of Business Administration

Research output: Contribution to journal › Article › peer-review

Abstract

This study examines manufacturer' perceptions of task and emotional conflict in domestic channels of distribution. Both are expected to depend on three antecedents (centralization, esprit de corps, and communication barriers) and to affect performance relative to competitors and manufacturer's satisfaction directly and indirectly through strategy quality. The results support a positive link between task and emotional conflict and the deleterious effect of emotional conflict on satisfaction and performance.

Original language	English
Pages (from-to)	296-304
Number of pages	9
Journal	Journal of Business Research
Volume	60
Issue number	4
DOIs	https://doi.org/10.1016/j.jbusres.2006.11.007
State	Published - Apr 2007

Bibliographical note

Funding Information:
This research was supported in part by the Technion V.P.R. Fund-Venezuela Technion Society Research Fund.

Keywords

Channels
Conflict
Distribution
Performance

ASJC Scopus subject areas

Marketing

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10.1016/j.jbusres.2006.11.007

Cite this

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title = "Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution",

abstract = "This study examines manufacturer' perceptions of task and emotional conflict in domestic channels of distribution. Both are expected to depend on three antecedents (centralization, esprit de corps, and communication barriers) and to affect performance relative to competitors and manufacturer's satisfaction directly and indirectly through strategy quality. The results support a positive link between task and emotional conflict and the deleterious effect of emotional conflict on satisfaction and performance.",

keywords = "Channels, Conflict, Distribution, Performance",

author = "Rose, {Gregory M.} and Aviv Shoham and Stern Neill and Ayalla Ruvio",

note = "Funding Information: This research was supported in part by the Technion V.P.R. Fund-Venezuela Technion Society Research Fund. ",

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AU - Rose, Gregory M.

AU - Shoham, Aviv

AU - Neill, Stern

AU - Ruvio, Ayalla

N1 - Funding Information: This research was supported in part by the Technion V.P.R. Fund-Venezuela Technion Society Research Fund.

PY - 2007/4

Y1 - 2007/4

N2 - This study examines manufacturer' perceptions of task and emotional conflict in domestic channels of distribution. Both are expected to depend on three antecedents (centralization, esprit de corps, and communication barriers) and to affect performance relative to competitors and manufacturer's satisfaction directly and indirectly through strategy quality. The results support a positive link between task and emotional conflict and the deleterious effect of emotional conflict on satisfaction and performance.

AB - This study examines manufacturer' perceptions of task and emotional conflict in domestic channels of distribution. Both are expected to depend on three antecedents (centralization, esprit de corps, and communication barriers) and to affect performance relative to competitors and manufacturer's satisfaction directly and indirectly through strategy quality. The results support a positive link between task and emotional conflict and the deleterious effect of emotional conflict on satisfaction and performance.

KW - Channels

KW - Conflict

KW - Distribution

KW - Performance

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DO - 10.1016/j.jbusres.2006.11.007

M3 - Article

AN - SCOPUS:33847661874

SN - 0148-2963

VL - 60

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EP - 304

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JF - Journal of Business Research

IS - 4

ER -

Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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