Learning business process models: A case study

Johny Ghattas, Pnina Soffer, Mor Peleg

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Learning how to improve business processes is an evolutionary process that must be managed as other business processes (BPs) are managed in modern organizations. The proposed model - the learning process model (LPM) - suggests a closed-loop-model approach applied to a generic process model (GPM), which is a formal state-based and goal-based approach to process modeling. LPM strives to establish a learning process by (1) identifying goal and soft-goal states of the initial process model, (2) identifying exceptional states and incomplete state definitions at runtime, and (3) adapting automatically the process model according to the discovered states. Modifications provided by the learning process may be sufficient or may need to be complemented by non-automatic changes, when unacceptable business situations arise. The learning process also aims to adapt the current process model to possible technology, specific domain (e.g., clinical procedures at specific institutions), environmental requirements (e.g., regulations and policies), and process innovations. We demonstrate the application of LPM to a vaccination process.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2007 International Workshops BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Revised Selected Papers
Number of pages12
StatePublished - 2008
Event5th International Conference on Business Process Management, BPM 2007 - Brisbane, Australia
Duration: 24 Sep 200724 Sep 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume4928 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference5th International Conference on Business Process Management, BPM 2007


  • Business process model
  • Clinical guidelines
  • Exceptions
  • Generic process model
  • Goals
  • Learning
  • Process adaptation
  • Process flexibility
  • Soft-goals

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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