Knowledge-Driven Customer Support Services: A Socio-Engineering Approach

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	Hebrew
Title of host publication	Customer Relationship Management and the Social and Semantic Web
Publisher	IGI Global
Chapter	2
Pages	23-38
Number of pages	16
ISBN (Print)	1935-2921, 1935-293X
DOIs	https://doi.org/10.4018/978-1-61350-044-6.ch002
State	Published - 2011

Access to Document

@inbook{1a9840ec98f149a29fcc00e2100e8310,

title = "Knowledge-Driven Customer Support Services: A Socio-Engineering Approach",

author = "Itzhak Aviv and Meira Levy and Irit Hadar",

year = "2011",

doi = "10.4018/978-1-61350-044-6.ch002",

language = "עברית",

isbn = "1935-2921",

pages = "23--38",

booktitle = "Customer Relationship Management and the Social and Semantic Web",

publisher = "IGI Global",

}

TY - CHAP

T1 - Knowledge-Driven Customer Support Services

T2 - A Socio-Engineering Approach

AU - Aviv, Itzhak

AU - Levy, Meira

AU - Hadar, Irit

PY - 2011

Y1 - 2011

U2 - 10.4018/978-1-61350-044-6.ch002

DO - 10.4018/978-1-61350-044-6.ch002

M3 - פרק

SN - 1935-2921

SN - 1935-293X

SP - 23

EP - 38

BT - Customer Relationship Management and the Social and Semantic Web

PB - IGI Global

ER -