Initiating data-as-a-service adoption in water utilities: A service design approach

Research output: Contribution to journalArticlepeer-review


Data-as-a-Service (DaaS) can help facilitate the successful adoption of innovative digital solutions by water utilities. However, little is known about the processes used to adopt this model, including the initial challenges and required utility maturity factors. This study engaged diverse stakeholders through a service design approach to support water utilities in evaluating their suitability to adopt DaaS. The findings demonstrate an innovative method by which both DaaS providers and utilities can better analyze their needs and strategic interests, and those of the people they serve. In so doing, they can co-create mutual trust needed to tackle complex water policy challenges.

Original languageEnglish
Article number101656
JournalUtilities Policy
StatePublished - Oct 2023

Bibliographical note

Publisher Copyright:
© 2023 Elsevier Ltd


  • Data-as-a-Service
  • Procurement
  • Service Design Thinking

ASJC Scopus subject areas

  • Business and International Management
  • Transportation
  • Sociology and Political Science
  • Economics and Econometrics
  • Economics, Econometrics and Finance (miscellaneous)
  • General Energy
  • Economics, Econometrics and Finance (all)
  • Law


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