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Ingratiation and Assertiveness in the Service Provider–Customer Dyad
Dana Yagil
Department of Human Services
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Keyphrases
Service Provider
100%
Customer Satisfaction
100%
Ingratiation
100%
Service Encounter
100%
Quality of Service
100%
Service Climate
100%
Organizational Services
100%
Assertiveness
100%
Influence Tactics
100%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
50%
Customer Behavior
50%
Influence Process
50%
Computer Science
Provider Service
100%
Customer Satisfaction
100%
Service Climate
100%
Structural Equation
50%
Quality of Service
50%
Customer Behavior
50%
Social Sciences
Service Provider
100%
Structural Equation Modeling
50%
Quality of Service
50%