Information technology, adaptation and innovation in nonprofit human service organizations

Research output: Contribution to journalArticlepeer-review


This report examines how two measures of performanceadaptation and innovationcan be predicted by the use of digital communication. It suggests that information technology in nonprofits offers strong leverage for adaptation but not for innovation. This suggests that (a) the two measures are dissimilar in both their nature and their relevance to organizational performance in nonprofit settings, (b) that service organizations are more likely to use information technology for adapting to change, and (c) it is probable that large and well-founded organizations will use IT for establishing innovations.

Original languageEnglish
Pages (from-to)227-234
Number of pages8
JournalJournal of Technology in Human Services
Issue number3
StatePublished - Jul 2009


  • Adaptation
  • Information technology
  • Organizational innovation

ASJC Scopus subject areas

  • Health(social science)
  • Social Sciences (miscellaneous)
  • General Social Sciences
  • Computer Networks and Communications


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