Abstract
Even though considerable progress regarding the technical perspective on modeling and supporting business processes has been achieved, it appears that the human perspective is still often left aside. In particular, we do not have an in-depth understanding of how process models are inspected by humans, what strategies are taken, and what cognitive processes are involved. This paper takes a first step towards such an understanding and reports an exploratory study investigating how humans identify quality issues in BPMN process models. Providing preliminary answers to initial research questions, we also indicate other research questions that can be investigated using this approach. Our qualitative analysis shows that humans adapt different strategies on how to identify quality issues. Finally, we observed for different quality dimensions quality issues that were spotted by a large number of subjects (e.g., deadlocks), but also quality issues that did not seem to bother the participants of this study (e.g., line crossings).
Original language | English |
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Title of host publication | Enterprise, Business-Process and Information Systems Modeling - 16th International Conference, BPMDS 2015 20th International Conference, EMMSAD 2015, Proceedings |
Editors | Selmin Nurcan, Sérgio Guerreiro, Khaled Gaaloul, Qin Ma, Rainer Schmidt |
Publisher | Springer Verlag |
Pages | 217-230 |
Number of pages | 14 |
ISBN (Electronic) | 9783319192369 |
DOIs | |
State | Published - 2015 |
Event | 16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015 and 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015 held at Conference on Advanced Information Systems Engineering, CAiSE 2015 - Stockholm, Sweden Duration: 8 Jun 2015 → 9 Jun 2015 |
Publication series
Name | Lecture Notes in Business Information Processing |
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Volume | 214 |
ISSN (Print) | 1865-1348 |
Conference
Conference | 16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015 and 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015 held at Conference on Advanced Information Systems Engineering, CAiSE 2015 |
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Country/Territory | Sweden |
City | Stockholm |
Period | 8/06/15 → 9/06/15 |
Bibliographical note
Publisher Copyright:© Springer International Publishing Switzerland 2015
Keywords
- Empirical research
- Human–centered support
- Process model quality
ASJC Scopus subject areas
- Management Information Systems
- Control and Systems Engineering
- Business and International Management
- Information Systems
- Modeling and Simulation
- Information Systems and Management