Identifying quality issues in bpmn models: An exploratory study

Cornelia Haisjackl, Jakob Pinggera, Pnina Soffer, Stefan Zugal, Shao Yi Lim, Barbara Weber

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Even though considerable progress regarding the technical perspective on modeling and supporting business processes has been achieved, it appears that the human perspective is still often left aside. In particular, we do not have an in-depth understanding of how process models are inspected by humans, what strategies are taken, and what cognitive processes are involved. This paper takes a first step towards such an understanding and reports an exploratory study investigating how humans identify quality issues in BPMN process models. Providing preliminary answers to initial research questions, we also indicate other research questions that can be investigated using this approach. Our qualitative analysis shows that humans adapt different strategies on how to identify quality issues. Finally, we observed for different quality dimensions quality issues that were spotted by a large number of subjects (e.g., deadlocks), but also quality issues that did not seem to bother the participants of this study (e.g., line crossings).

Original languageEnglish
Title of host publicationEnterprise, Business-Process and Information Systems Modeling - 16th International Conference, BPMDS 2015 20th International Conference, EMMSAD 2015, Proceedings
EditorsSelmin Nurcan, Sérgio Guerreiro, Khaled Gaaloul, Qin Ma, Rainer Schmidt
PublisherSpringer Verlag
Pages217-230
Number of pages14
ISBN (Electronic)9783319192369
DOIs
StatePublished - 2015
Event16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015 and 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015 held at Conference on Advanced Information Systems Engineering, CAiSE 2015 - Stockholm, Sweden
Duration: 8 Jun 20159 Jun 2015

Publication series

NameLecture Notes in Business Information Processing
Volume214
ISSN (Print)1865-1348

Conference

Conference16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015 and 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015 held at Conference on Advanced Information Systems Engineering, CAiSE 2015
Country/TerritorySweden
CityStockholm
Period8/06/159/06/15

Bibliographical note

Publisher Copyright:
© Springer International Publishing Switzerland 2015

Keywords

  • Empirical research
  • Human–centered support
  • Process model quality

ASJC Scopus subject areas

  • Management Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Information Systems
  • Modeling and Simulation
  • Information Systems and Management

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