How do humans inspect BPMN models: an exploratory study

Cornelia Haisjackl, Pnina Soffer, Shao Yi Lim, Barbara Weber

Research output: Contribution to journalArticlepeer-review


Even though considerable progress regarding the technical perspective on modeling and supporting business processes has been achieved, it appears that the human perspective is still often left aside. In particular, we do not have an in-depth understanding of how process models are inspected by humans, what strategies are taken, what challenges arise, and what cognitive processes are involved. This paper contributes toward such an understanding and reports an exploratory study investigating how humans identify and classify quality issues in BPMN process models. Providing preliminary answers to initial research questions, we also indicate other research questions that can be investigated using this approach. Our qualitative analysis shows that humans adapt different strategies on how to identify quality issues. In addition, we observed several challenges appearing when humans inspect process models. Finally, we present different manners in which classification of quality issues was addressed.

Original languageEnglish
Pages (from-to)655-673
Number of pages19
JournalSoftware and Systems Modeling
Issue number2
StatePublished - 1 May 2018

Bibliographical note

Funding Information:
This research is supported by Austrian Science Fund (FWF): P23699-N23, P26140-N15.

Publisher Copyright:
© 2016, The Author(s).


  • Empirical research
  • Human-centered support
  • Process model maintainability
  • Process model quality

ASJC Scopus subject areas

  • Software
  • Modeling and Simulation


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  • Visualization of the evolution of layout metrics for business process models

    Haisjackl, C., Burattin, A., Soffer, P. & Weber, B., 2017, Business Process Management Workshops - BPM 2016 International Workshops, Revised Papers, 2016. Dumas, M. & Fantinato, M. (eds.). Springer Verlag, p. 449-460 12 p. (Lecture Notes in Business Information Processing; vol. 281).

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Open Access

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