We analyzed 112 self reports of decision-making under uncertainty to find how decision makers conceptualize uncertainty and cope with it in the real world. The results show that decision makers distinguish between three types of uncertainty, inadequate understanding, incomplete information and undifferentiated alternatives, to which they apply five strategies of coping, reducing uncertainty, assumption-based reasoning, weighing pros and cons of competing alternatives, suppressing uncertainty, and forestalling. The relationships between these types of uncertainty and tactics of coping suggest a R.A.W.F.S. (Reduction, Assumption based reasoning, Weighing pros and cons, Forestalling and Suppression) heuristic of contingent coping with uncertainty in naturalistic settings.
|Number of pages||5|
|Journal||Proceedings of the Human Factors and Ergonomics Society|
|State||Published - 1996|
|Event||Proceedings of the 1996 40th Annual Meeting of the Human Factors and Ergonomics Society. Part 1 (of 2) - Philadelphia, PA, USA|
Duration: 2 Sep 1996 → 6 Sep 1996
ASJC Scopus subject areas
- Human Factors and Ergonomics