How decision-makers cope with uncertainty

Raanan Lipshitz, Orna Strauss

Research output: Contribution to journalConference articlepeer-review


We analyzed 112 self reports of decision-making under uncertainty to find how decision makers conceptualize uncertainty and cope with it in the real world. The results show that decision makers distinguish between three types of uncertainty, inadequate understanding, incomplete information and undifferentiated alternatives, to which they apply five strategies of coping, reducing uncertainty, assumption-based reasoning, weighing pros and cons of competing alternatives, suppressing uncertainty, and forestalling. The relationships between these types of uncertainty and tactics of coping suggest a R.A.W.F.S. (Reduction, Assumption based reasoning, Weighing pros and cons, Forestalling and Suppression) heuristic of contingent coping with uncertainty in naturalistic settings.

Original languageEnglish
Pages (from-to)189-193
Number of pages5
JournalProceedings of the Human Factors and Ergonomics Society
StatePublished - 1996
EventProceedings of the 1996 40th Annual Meeting of the Human Factors and Ergonomics Society. Part 1 (of 2) - Philadelphia, PA, USA
Duration: 2 Sep 19966 Sep 1996

ASJC Scopus subject areas

  • Human Factors and Ergonomics


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