How a learning orientation affects drivers of innovativeness and performance in service delivery

Ossi Pesämaa; Aviv Shoham; Joakim Wincent; Ayalla A. Ruvio

doi:10.1016/j.jengtecman.2013.01.004

How a learning orientation affects drivers of innovativeness and performance in service delivery

Ossi Pesämaa, Aviv Shoham, Joakim Wincent, Ayalla A. Ruvio

School Of Business Administration

Research output: Contribution to journal › Article › peer-review

Abstract

Relying on organizational innovativeness for long-term growth and profitability can be difficult, time consuming, and expensive. In the context of service delivery of 395 strategic business units (SBU) in Israel's healthcare industry, this paper examines the role of a learning-orientation as a moderator in an integrative model of organizational innovativeness. We find moderation of the impacts of risk-taking, creativity, competitor benchmarking orientation, and environmental opportunities on innovativeness. Moreover, we find the influence on performance pronounced for high learning-oriented SBUs. The paper shows that learning orientation should be considered for understanding effective innovativeness work for competitive service delivery.

Original language	English
Pages (from-to)	169-187
Number of pages	19
Journal	Journal of Engineering and Technology Management - JET-M
Volume	30
Issue number	2
DOIs	https://doi.org/10.1016/j.jengtecman.2013.01.004
State	Published - 2013

Keywords

Competitor benchmarking orientation
Creativity
Environmental opportunities
Innovativeness
Learning orientation
Performance
Risk-taking

ASJC Scopus subject areas

Industrial relations
General Engineering
Strategy and Management
Management Science and Operations Research
Information Systems and Management

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10.1016/j.jengtecman.2013.01.004

Cite this

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AB - Relying on organizational innovativeness for long-term growth and profitability can be difficult, time consuming, and expensive. In the context of service delivery of 395 strategic business units (SBU) in Israel's healthcare industry, this paper examines the role of a learning-orientation as a moderator in an integrative model of organizational innovativeness. We find moderation of the impacts of risk-taking, creativity, competitor benchmarking orientation, and environmental opportunities on innovativeness. Moreover, we find the influence on performance pronounced for high learning-oriented SBUs. The paper shows that learning orientation should be considered for understanding effective innovativeness work for competitive service delivery.

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How a learning orientation affects drivers of innovativeness and performance in service delivery

Abstract

Keywords

ASJC Scopus subject areas

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