TY - GEN
T1 - Hello stranger! A study of introductory communication structure and social match success
AU - Raban, Daphne R.
AU - Ricken, Stephen T.
AU - Grandhi, Sukeshini A.
AU - Laws, Nathaniel
AU - Jones, Quentin
PY - 2009
Y1 - 2009
N2 - Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications
AB - Social matching systems recommend people to people. One of the key challenges such systems face is how to build introduction mechanisms that minimize privacy concerns, while maximizing the chance of successful introductions. Another challenge is to design systems that are suitable for mobile devices. We explored the relationship between introduction success and four communication interfaces: 1) a simple chat interface, 2) a restrictive profile exchange interface, 3) a hybrid of the two with temporary profile information, and 4) a hybrid of the two with full profile information. Our findings show that the restrictive profile, which is suitable for mobile devices, supported a comparable level of willingness-to-meet as did the other conditions but it did so in a considerably shorter time. Users preferred the UI of the fourth condition which suggests a future development direction for introduction system user interfaces. We discuss the implications of this finding for design of mobile social-matching applications
UR - http://www.scopus.com/inward/record.url?scp=63349096397&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2009.238
DO - 10.1109/HICSS.2009.238
M3 - Conference contribution
AN - SCOPUS:63349096397
SN - 9780769534503
T3 - Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
BT - Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS
T2 - 42nd Annual Hawaii International Conference on System Sciences, HICSS
Y2 - 5 January 2009 through 9 January 2009
ER -