From Network Traffic Data to Business Activities: A Process Mining Driven Conceptualization

Gal Engelberg, Moshe Hadad, Pnina Soffer

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Event logs are the main source for business process mining techniques. However, they are produced by part of the systems and are not always available. Furthermore, logs that are created by a given information system may not span the full process, which may entail actions performed outside the system. We suggest that data generated by communication network traffic associated with the process can fill this gap, both in availability and in span. However, traffic data is technically oriented and noisy, and there is a huge conceptual gap between this data and business meaningful event logs. Addressing this gap, this work develops a conceptual model of traffic behavior in a business activity. To develop the model, we use simulated traffic data annotated by the originating activity and perform an iterative process of abstracting and filtering the data, along with application of process discovery. The results include distinct process models for each activity type and a generic higher-level model of traffic behavior in a business activity. Conformance checking used for evaluating the models shows high fitness and generalization across different organizational domains.

Original languageEnglish
Title of host publicationEnterprise, Business-Process and Information Systems Modeling - 22nd International Conference, BPMDS 2021, and 26th International Conference, EMMSAD 2021, Held at CAiSE 2021, Proceedings
EditorsAdriano Augusto, Asif Gill, Selmin Nurcan, Iris Reinhartz-Berger, Rainer Schmidt, Jelena Zdravkovic
PublisherSpringer Science and Business Media Deutschland GmbH
Pages3-18
Number of pages16
ISBN (Print)9783030791858
DOIs
StatePublished - 2021
Event22nd International Conference on Business Process Modeling, Development and Support, BPMDS 2021 and 26th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2021 Held at CAiSE 2021 - Virtual, Online
Duration: 28 Jun 202129 Jun 2021

Publication series

NameLecture Notes in Business Information Processing
Volume421
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference22nd International Conference on Business Process Modeling, Development and Support, BPMDS 2021 and 26th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2021 Held at CAiSE 2021
CityVirtual, Online
Period28/06/2129/06/21

Bibliographical note

Publisher Copyright:
© 2021, Springer Nature Switzerland AG.

Keywords

  • Conceptual modeling
  • Network traffic
  • Process discovery

ASJC Scopus subject areas

  • Information Systems and Management
  • Information Systems
  • Control and Systems Engineering
  • Business and International Management
  • Management Information Systems
  • Modeling and Simulation

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