Event logs are the main source for business process mining techniques. However, they are produced by part of the systems and are not always available. Furthermore, logs that are created by a given information system may not span the full process, which may entail actions performed outside the system. We suggest that data generated by communication network traffic associated with the process can fill this gap, both in availability and in span. However, traffic data is technically oriented and noisy, and there is a huge conceptual gap between this data and business meaningful event logs. Addressing this gap, this work develops a conceptual model of traffic behavior in a business activity. To develop the model, we use simulated traffic data annotated by the originating activity and perform an iterative process of abstracting and filtering the data, along with application of process discovery. The results include distinct process models for each activity type and a generic higher-level model of traffic behavior in a business activity. Conformance checking used for evaluating the models shows high fitness and generalization across different organizational domains.
|Title of host publication||Enterprise, Business-Process and Information Systems Modeling - 22nd International Conference, BPMDS 2021, and 26th International Conference, EMMSAD 2021, Held at CAiSE 2021, Proceedings|
|Editors||Adriano Augusto, Asif Gill, Selmin Nurcan, Iris Reinhartz-Berger, Rainer Schmidt, Jelena Zdravkovic|
|Publisher||Springer Science and Business Media Deutschland GmbH|
|Number of pages||16|
|State||Published - 2021|
|Event||22nd International Conference on Business Process Modeling, Development and Support, BPMDS 2021 and 26th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2021 Held at CAiSE 2021 - Virtual, Online|
Duration: 28 Jun 2021 → 29 Jun 2021
|Name||Lecture Notes in Business Information Processing|
|Conference||22nd International Conference on Business Process Modeling, Development and Support, BPMDS 2021 and 26th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2021 Held at CAiSE 2021|
|Period||28/06/21 → 29/06/21|
Bibliographical noteFunding Information:
Acknowledgment. This work was done in collaboration with Accenture Labs, Israel, and supported by the Center for Cyber Law & Policy (CCLP), established by the University of Haifa in collaboration with the Israeli National Cyber Bureau.
© 2021, Springer Nature Switzerland AG.
- Conceptual modeling
- Network traffic
- Process discovery
ASJC Scopus subject areas
- Control and Systems Engineering
- Management Information Systems
- Business and International Management
- Information Systems
- Modeling and Simulation
- Information Systems and Management