Abstract
The study examines the impact of empowerment and transformational leadership on employee job stress. In addition, the study seeks to extend Gill et al.’s findings related to mitigating stress and burnout. Results show that the improvement in the level of perceived empowerment and transformational leadership used by managers mitigate employee job stress in the hospitality services industry. This paper offers useful insights for service managers based on empirical evidence.
Original language | English |
---|---|
Pages (from-to) | 30-45 |
Number of pages | 16 |
Journal | International Journal of Services, Economics and Management |
Volume | 2 |
Issue number | 1 |
DOIs | |
State | Published - 2010 |
Externally published | Yes |
Keywords
- CCSEs
- EM
- JS
- TL
- customer-contact service employees
- empowerment
- hospitality
- job stress
- transformational leadership
ASJC Scopus subject areas
- Economics and Econometrics
- Tourism, Leisure and Hospitality Management
- Strategy and Management