@inproceedings{b05865983fd4483886ad333c2807b4d2,
title = "Exploring workaround situations in business processes",
abstract = "Business process management (BPM) systems are implemented by organizations in order to gain a full control of processes and ensure their efficient and effective performance according to specified procedures. However, a common phenomenon found in organizations is that processes are bypassed and worked around by their participants. The premise underlying this paper is that workarounds are performed for reasons. Understanding these reasons may reveal flaws in process design or in the implementation of BPM systems. The paper reports an exploratory multiple-case study, performed in three organizations, intended to gain an understanding of business process workarounds and the situations in which they are performed. The study identified six workaround types and 24 situational factors related to them.",
keywords = "BPM implementation, Business Process design, Case studies, Workaround",
author = "Nesi Outmazgin",
year = "2013",
doi = "10.1007/978-3-642-36285-9_45",
language = "English",
isbn = "9783642362842",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "426--437",
booktitle = "Business Process Management Workshops - BPM 2012 International Workshops, Revised Papers",
address = "Germany",
note = "International Workshop on Business Process Management, BPM 2012 ; Conference date: 03-09-2012 Through 03-09-2012",
}