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Employees' willingness to report service complaints
Gil Luria
,
Iddo Gal
,
Dana Yagil
Department of Human Services
Research output
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Article
›
peer-review
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Keyphrases
Service Provider
100%
Customer Complaints
100%
Willingness to Report
100%
Service Complaints
100%
Reporting Services
100%
Organizational Citizenship Behavior
50%
Managerial Implications
50%
Service Employees
50%
Customer Satisfaction
50%
Customer Motivation
50%
Frontline Employees
50%
Service Climate
50%
Cost-benefit Assessment
50%
Critical Incident Technique
50%
Formal Complaints
50%
Provider Practices
50%
Service Recovery
50%
Critical Incident Interview
50%
Social Sciences
Service Provider
100%
Qualitative Research
100%
Organizational Citizenship Behavior
50%
Service Workers
50%
Cost Benefit Analysis
50%
Critical Incident Technique
50%