Empirical evidence for information overload in mass interaction

Quentin Jones, Gilad Ravid, Sheizaf Rafaeli

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


'Virtual publics' are computer-mediated discourse spaces created by using various technologies including email, the USENET, web based bulletin boards, IRC, MUDS, etc. [3]. This paper outlines ongoing field research into the stress zones or boundaries to interactive virtual public discourse produced by information overload. It describes initial findings, based on an examination of 2.65 million USENET messages, which suggest that information overload impacts on discourse structure. Findings include a higher proportional user turnover, and shorter messages in relation to group size. The research in progress addresses issues associated with group level usability of communicationtechnologies.

Original languageEnglish
Title of host publicationCHI'01 Extended Abstracts on Human Factors in Computing Systems, CHI EA'01
Number of pages2
StatePublished - 2001
EventConference on Human Factors in Computing Systems, CHI EA 2001 - Seattle, WA, United States
Duration: 31 Mar 20015 Apr 2001

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


ConferenceConference on Human Factors in Computing Systems, CHI EA 2001
Country/TerritoryUnited States
CitySeattle, WA


  • Computer mediated communication
  • Information overload
  • Virtual communities
  • Virtual publics

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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