EBSCO Discovery Service (EDS) Usage in Israeli Academic Libraries

Awareness to the problem that different search interfaces discourage patrons’ use of library information sources has led academic libraries to implement web-scale discovery services. These services offer the user a “Google-like” search experience of library resources. This study aims to explore library professionals’ satisfaction, patrons’ information behavior, and use of EDS discovery tool service in academic libraries in Israel. Mixed research methods were used in this study: qualitative and quantitative. Qualitative research methods are through content analysis of library directors’ interviews, and quantitative research method is through collected library metrics (from Google analytics) data analysis, regarding usage patterns and search session analysis. The study aims to gain insight regarding library implementation and patrons’ information behavior of the EDS discovery tool, in Israeli higher education institutions.