E-mail and work performance

Rita S. Mano, Gustavo S. Mesch

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


E-mail provides organizations with detailed and timely information that cuts across hierarchical levels and departmental boundaries. The speed, asynchronicity and "one-to-many" aspects of e-mail can lead to efficiencies such as reduced office administration leading to both time saving and management rewards. At the same time, e-mail might create information overload, e.g., when information exceeds the worker's ability to process it. E-mail effect on work performance is bound to (a) e-mail features -quantity, scope, and intensity; (b) individual level characteristics; and (c) organizational context. Different profiles of these aspects enhance or reduce work effectiveness (positive work performance) while at the same time generate work stress and distress (negative work performance).

Original languageEnglish
Title of host publicationEncyclopedia of Cyber Behavior
PublisherIGI Global
Number of pages11
ISBN (Print)9781466603158
StatePublished - 2012

ASJC Scopus subject areas

  • General Social Sciences


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