Design thinking in a nutshell for eliciting requirements of a business process: A case study of a design thinking workshop

Meira Levy, Chen Huli

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


The design thinking (DT) method has gained interest among software development organizations that strive towards better realization of user experience by building relationships, observing user behavior, and understanding user needs. Previous studies addressed the importance of DT in software-intensive development projects, mainly for realizing fuzzy needs of different stakeholders, better understanding problems before rushing to solutions, and enhancing creativity in innovation processes. The present research investigated whether and how a small dose of DT, e.g. a workshop, can facilitate requirements elicitation of an organization's business process. The paper presents an exploratory case study of a DT workshop on procurement process requirements conducted in a large technological organization specializing in the de-velopment of hardware and software systems. The study revealed that applying the DT method and tools promoted the discussion among the various stakeholders and allowed different voices to be heard, leading to new requirements regarding the business process, from both human and technical perspectives. Following the case study, we propose a general DT workshop for addressing business challenges. We argue that such a workshop can foster creativity and innovation in the context of business process requirements elicitation, addressing both human and technical concerns.

Original languageEnglish
Title of host publicationProceedings - 2019 IEEE 27th International Requirements Engineering Conference, RE 2019
EditorsDaniela Damian, Anna Perini, Seok-Won Lee
PublisherIEEE Computer Society
Number of pages6
ISBN (Electronic)9781728139128
StatePublished - Sep 2019
Externally publishedYes
Event27th IEEE International Requirements Engineering Conference, RE 2019 - Jeju Island, Korea, Republic of
Duration: 23 Sep 201927 Sep 2019

Publication series

NameProceedings of the IEEE International Conference on Requirements Engineering
ISSN (Print)1090-705X
ISSN (Electronic)2332-6441


Conference27th IEEE International Requirements Engineering Conference, RE 2019
Country/TerritoryKorea, Republic of
CityJeju Island

Bibliographical note

Publisher Copyright:
© 2019 IEEE.


  • Business process
  • Design thinking
  • Procurement process
  • Requirements elicitation

ASJC Scopus subject areas

  • General Computer Science
  • General Engineering
  • Strategy and Management


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