Customers and Users

Orit Hazzan; Yael Dubinsky

doi:10.1007/978-3-319-10157-6_6

Customers and Users

Orit Hazzan, Yael Dubinsky

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

The agile manifesto emphasizes “individuals and interactions.” When practitioners are asked who are these individuals, most of them would probably mention different roles like system analysts, developers, and testers. The agile approach increases the awareness to additional essential roles in the project, like the customer, who is one of the most important project stakeholders. The users, at the same time, are somehow wrongly neglected, since a common misconception is that the customer represents all users. In this chapter, these two roles are distinguished and described by addressing their main responsibilities.

Original language	English
Title of host publication	SpringerBriefs in Computer Science
Publisher	Springer
Pages	27-32
Number of pages	6
Edition	9783319101569
DOIs	https://doi.org/10.1007/978-3-319-10157-6_6
State	Published - 2014
Externally published	Yes

Publication series

Name	SpringerBriefs in Computer Science
Number	9783319101569
Volume	0
ISSN (Print)	2191-5768
ISSN (Electronic)	2191-5776

Bibliographical note

Publisher Copyright:
© 2014, The Author(s).

Keywords

Collaboration
Customer
Feedback
Human–computer interaction (HCI)
Information sharing
Reflective session
Transparency
User evaluation
Users

ASJC Scopus subject areas

General Computer Science

Access to Document

10.1007/978-3-319-10157-6_6

Cite this

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KW - Feedback

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KW - Information sharing

KW - Reflective session

KW - Transparency

KW - User evaluation

KW - Users

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Customers and Users

Abstract

Publication series

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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