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Customer forgiveness of unsatisfactory service: manifestations and antecedents
Dana Yagil
,
Gil Luria
Department of Human Services
Research output
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peer-review
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Keyphrases
Forgiveness
100%
Customer Forgiveness
100%
Relationship Strength
33%
Negative Reactivity
16%
Goodwill
16%
Customer Service Representative
16%
Service Context
16%
Expected Outcomes
16%
Service Failure
16%
Unforgiving
16%
Positive Reframing
16%
Loyalty Intention
16%
Complaint Behaviour
16%
Provider Relationships
16%
Switching Behavior
16%
Social Sciences
Forgiveness
100%
Service Provider
12%
Goodwill
12%
Perspective Taking
12%
Psychology
Forgiveness
100%
Perspective Taking
12%
Neuroscience
Forgiveness
100%
Behavior (Neuroscience)
12%