When designed incorrectly, information systems can thwart people’s expectations of privacy. An emerging technique for evaluating systems during the development stage is the crowdsourcing design critique, in which design evaluations are sourced using crowdsourcing platforms. However, we know that information framing has a serious effect on decision-making and can steer design critiques in one way or another. We investigate how the framing of design cases can influence the outcomes of privacy design critiques. Specifically, we test whether ‘Personas’, a central User-Centered Design tool for describing users, can inspire empathy in users while criticizing privacy designs. In an experiment on Amazon Mechanical Turk workers (n=456), we show that describing design cases by using personas causes intrusive designs to be criticized more harshly. We discuss how our results can be used to enhance privacy-by-design processes and encourage user-centered privacy engineering.
|Title of host publication
|Proceedings of the 51st Annual Hawaii International Conference on System Sciences, HICSS 2018
|Tung X. Bui
|IEEE Computer Society
|Number of pages
|Published - 2018
|51st Annual Hawaii International Conference on System Sciences, HICSS 2018 - Big Island, United States
Duration: 2 Jan 2018 → 6 Jan 2018
|Proceedings of the Annual Hawaii International Conference on System Sciences
|51st Annual Hawaii International Conference on System Sciences, HICSS 2018
|2/01/18 → 6/01/18
Bibliographical notePublisher Copyright:
© 2018 IEEE Computer Society. All rights reserved.
ASJC Scopus subject areas
- General Engineering