COVID-19 and the changing roles of social workers in minority communities: Lessons from the Israeli ultra-Orthodox community

Minority groups have been disproportionately vulnerable to COVID-19’s effects. Whereas, social workers have been instrumental in countering those effects, their roles have been understudied, particularly during the ‘new normal’ that followed the outbreak. This gap is addressed by drawing on interviews with 28 social workers in the Jewish ultra-Orthodox (Haredi) society in Israel, held after the outbreak and during the ‘new normal’. Three main roles are identified: first responders, during the outbreak; a voice for community needs, in the ‘new normal’; and policy translators – throughout. The findings contribute a temporal aspect to the literature by highlighting social workers’ dynamic roles.